Batteries Plus Bulbs in Brea, CA Closed now

Reviews about Batteries Plus Bulbs

• ★ ★ ★ ★ ☆

  August 20, 2020, by Joyce Keyak
  I needed a replacement backup battery for my home alarm system. I went to Batteries Plus Bulbs and told the salesperson that I needed a replacement backup battery for my home alarm system. He told me that they only carry Duracell batteries, which will work with my system. I bought it and went home, only to find that the battery that I bought had the wrong type of terminals, F2 terminals, when my system has F1 terminals. To ensure that I would have the correct battery with F1 terminals, I bought a Genesis battery online. I also got a 10% discount for buying it online and picking it up at the store. The next day, I was notified by email that my item was ready for pickup at the store so I went there. It turns out that I couldn't buy a Genesis battery online and pick it up in the store. I could only buy a Duracell battery in the store. So, I bought another Duracell battery, but with F1 terminals (which worked perfectly), returned the previously purchased Duracell battery with F2 terminals, and had my online purchase reversed. I didn't get 10% off for "store pickup", which was disappointing and borders on false advertising. I wasn't happy that I had to make 2 trips to the store to get the correct battery (about a 20-30min drive each way). The salesman should have asked me what type of terminals I needed. If he knows his stock (which he does), he shouldn't have picked out a battery with F2 terminals for me, since they carried both. Even if I didn't know which type I needed, I may have been able to figure out which type by calling my alarm company. Frustrating experience. In the end, I got what I needed, but with unnecessary extra effort. But, at least they had the battery. As for price, Batteries Plus Bulbs charges $36.99 online and in the store, but the same battery (Genesis battery) is about $20 on Amazon. But at least they have it in the store, and Duracell is a good brand.
• ★ ★ ★ ★ ★

  December 07, 2019, by Robert Aguilar
  What "Chazz" doesn't get is that there is a service fee for battery installation. I went for the same service and they explained to me that if I want to buy the battery myself it would be $4 but I risk breaking my expensive key fob if I try to install it myself. They could install the battery for me and it would come out to $6 each key fob, so I had them do it. I was in and out. It was a lot better than paying Mercedes $25 to have them do it. Great place with great prices, my experience was great.